Go ALL IN On The Retail Success Summit Experience
June 16 & 17, 2026 – Grand Rapids, MI
Are you wondering just exactly what happens during your days at the Retail Success Summit? Here’s a run-down of just some of the fun stuff you’ll experience…
2 Days of World-Class Retail Education
From 8:30 in the morning to 5:30 at night, you’ll be immersed in best-in-class training for independent retailers. Sure, we’ll give you some breaks so your brain doesn’t melt, but come ready to expand your mind!
Amazing Breakouts
You’ll have the opportunity to choose amazing breakout presentations by one of our expert speakers. Note: there are more breakouts than a single person can attend… it’s a great reason to bring one of your teammates with you.
Easy, Effortless Networking
We cannot begin to tell you how much value, energy, inspiration, motivation, and excitement you’ll experience networking face-to-face with other MIGHTY business people. Meet new retail friends (maybe even a BFF!), build connections, gather new ideas, and have FUN.
Enlightening Sponsor Conversations
Each one of the Summit Sponsors has incredible money-making, cost-cutting, business-enhancing products and services to tell you about. Trust me, we would NOT invite them if their stuff wasn’t absolutely top notch and a great fit for independent retailers. We vet every single one.
“Baked In” Action Planning
During each session and throughout the day you’ll be building an actual PLAN that you can take back to your store and put into ACTION. Notes and ideas are great – a workable PLAN is far better. This has been one of the most powerful parts of the Summit for the last 18 years.
Not just work
We Have A Lot Of Fun Too…
What’s the point of revolutionizing your retail business if you can’t also have a little fun along the way? Between the mind-blowing sessions, we’ve packed in some fun stuff that’ll create experiences designed to turn strangers into lifelong retail ride-or-dies.
Party On “Main Street”
Let us buy you a drink! Immediately following the end of the first day you’re invited to a special networking cocktail party. Spend time talking with Bob and Susan, the expert speakers, and most importantly, connecting with the other incredible retailers in the room.
Custom Goodie Bag
Filled with fun and indispensable swag, every attendee will get the things necessary to make your Summit easy and effective. And the bag itself is pretty useful… even after the event is over!
Lunch With Friends
Or on your own – We give you plenty of time for lunch, either alone to work on digesting what you’ve already learned, or with a new retail friend to share ideas and insights from the morning. You’ll get a whole list of delicious, diverse food options within easy walking distance.
Fun Stuff In The Grand Gallery
Along the main area overlooking the Grand River, you’ll find fun social photo ops so you can let your customers and colleagues know you’re growing and improving, games to play with your new friends, and a “sounding board” to share your favorite take aways with the group.
Nancy Guinn
“We saved over $30,000 a year just on one part of our business after attending the Summit. It motivates you, makes you stop and think, and opens your eyes to so many things you can make better in your business.“
Mark Turnbull
“I attended my first Retail Success Summit in 2019, traveling all the way from the UK (England) – it’s the best investment I could have ever made in my business! Not only did I pick up lots of great advice and ideas that have paid back my expenses many times over, I have also made some great, great friends!”
Nancy Boudreau
“I want to thank Susan and Bob for an absolutely amazing event filled with invaluable information as well as inspiration! I am now motivated to take my customer service, social media marketing, and staff training to a new level!”
Summer Allen
“This will be my 4th Retail Success Summit. Each year I get so many ideas to implement, I make tons of new connections, and I get psyched about my business!”
Laura Oladokon
“It’s an absolute game changer. I can see a huge shift in my business journey (for the better!) after attending my first Summit. I even met my retail-bestie at Summit and we talk and support each other several times a week. I couldn’t imagine life without her, and it was all because of summit!”
Packed With Topics You Can't Afford To Miss
The Retail Success Summit lineup is built for retailers who are serious about growth. From keynotes to breakouts, every session is laser-focused on the strategies, tools, and ideas that are working right now in independent retail - delivered by experts who truly understand your world.
ALL IN On Independent Retail
Keynote with Bob Negen
The New AI Playbook For Brick & Mortar Stores
Mainstage with Bob & Susan Negen
Selling on Shopify with Strategic Storytelling
Breakout with Scott Cunningham from Merchant Mastery
Balancing AI
Breakout with Susan Negen from Brilliance
Rapid Fire Retail
Your Questions, Expert Answers
Unforgettable!
Crafting An Extraordinary Customer Experience
The Open-to-Buy You Know Is Dead
Get Ready for the Future of Inventory Planning! ~with Dane Cohen
What's Working Now
Five Award-Winning Ideas From Your Summit Colleagues
Show Me The Money
61 Ways To Grow Your Business
The Power of Visibility
How Social Media Is Rewriting Retail
Peak Promotions
Five Award-Winning Event Ideas From Your Summit Colleagues
Get Productive
More Done, More Fun!
Made For This!
Made For This! Leading with Clarity, Competence & Confidence
“The Retail Success Summit is the best. I wish that I started attending years ago. Bob and Susan, and what they’ve crafted, is amazing, and putting their ideas into place will get you results instantly.“
Jennifer Shorter, Grandpa Shorter’s Gifts, Petoskey, MI
Preferred Pricing Ends On May 15th, 2026
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