Breakout Sessions with Susan Negen
Disaster-Proof Your Business: 10 Ways To Prepare For When $%!# Hits The Fan
Susan Negen, WhizBang! Retail Training
It’s not if, it’s when. Bad stuff – big or small – is going to happen in the life of your business. You can’t avoid it, but you CAN prepare to make the impacts less severe and easier to deal with. In fact, just a little bit of planning can make a world of difference to protect your business, your employees, and your family.
Retail Recon: Measuring and Managing Your Customer Experience
What’s REALLY happening in your store when you’re not around? Get ready to find out with your very own Secret Shopper program! This easy to execute system helps you uncover the real scoop on your customers’ experiences and take charge of your service game. Your customers will thank you for it!
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